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Therefore, Eurostar International Limited (‘EIL’) will not be responsible for those additional travel services. In case of problems, please contact the relevant service provider.
However, if you book additional travel services via these links not later than 24 hours after receiving the confirmation of the booking from EIL, those travel services will become part of a linked travel arrangement. In that case EIL has, as required by the Regulations, protection in place to refund your payments to EIL for services not fully performed because of EIL’s insolvency, and where necessary and where you have bought a return ticket for travel on the Eurostar service, for your repatriation. Please note that this does not provide a refund in the event of the insolvency of the relevant service provider.
Eurostar International Limited (‘EIL’) has taken out insolvency protection with Zurich.
Travellers may contact this entity if services are denied because of EIL’s insolvency.
Note: This insolvency protection does not cover contracts with parties other than EIL, which can be performed despite EIL’s insolvency.
Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). AWP Assistance UK Limited FCA registration number is 311909. FCA authorisation can be checked on the FCA register at http://www.fsa.gov.uk/register/ E-mail: Insurance@allianz-assistance.co.uk
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